Respond and oversee all of your DM's (including Instagram), mentions, comments, ad comments, visitors posts and reviews across all social media accounts and networks from one place. Easily keep track of the items you have attended to by marking them as complete.
You can also submit responses for approval before they are published.
Understand your audience with sentiment analysis
Sentiment analysis will quickly provide you with audience insight. Help your team understand and sort by your customers’ reactions to your brand, product, or service at a glance, whether it’s positive, negative, neutral, or mixed.
Respond to online reviews
Quickly respond to both Facebook recommendations and Google My Business reviews so you can thank your customers for their feedback and identify problems quickly. Assign specific people in your organization to respond to particular messages and even add your pre-saved answers to reply in just a click.
Google My Business Questions & Answers also supported.
Community Management Reporting
See how many comments and messages you have managed, how many replies have been sent, and understand what your users have been asking, to improve your customer support. Analyze the response times to your customers by both network and team members.
Keep up with social listening
Monitor keywords, analyze trends and engage on Twitter and Instagram with specific topics important to your business. Like, share, comment, and even reply from the social listening feed.
Delegate with a click
Assign comments or messages to team members so they can accurately help customers with specific topics. Now your whole team can manage engagement accordingly.
Facebook and Instagram Ad Comment Monitoring
Manage comments from your ads in the same inbox to make sure you don’t miss an opportunity to engage a warm lead or a critical comment again.
Prioritize with a filtered view
Save time and keep organized by filtering and prioritizing interactions using keywords, tags, and sentiment. Assign tags to your social inbox items to help categorize your audience engagements for later reporting. Choose to view your inbox feed by social network, account, or type of engagement: posts, mentions, messages, or ad comments.
Keep your company standards high and save time by creating preformatted messages and responses that you can use in just a click as you respond to suggestions, feedback, and frequently asked questions.
Clean up your content
Get rid of unwanted or inappropriate comments from your posts or ads by hiding or deleting them. You’ll also have the convenience of blocking those users at the same time.
Receive feedback, notifications, and alerts from all of your networks, maintaining the relationship between your audience with the mobile app.