At MavSocial, we are excited to announce that we were recently named Software Reviews’ Social Media Management Emotional Footprint Award winners, ahead of Hootsuite, HubSpot, eClincher and many others.
According to Software Reviews, Emotional Footprint is scored using a “Net Emotional Footprint” Index, which tracks users’ responses to 25 categories across 5 key areas:
- Purchasing,
- Service Experience,
- Product Impact,
- Vendor Strategy,
- Conflict Resolution.
The total score is determined from the percentage of positive reviews minus the percentage of negative reviews.
With 94% positive reviews from our users (and no negative!), MavSocial came in at the number 2 spot with an outstanding 9.1 score average!
MavSocial also scored an outstanding full marks on 11 out of 25 categories:
– Respectful (Service Experience)
– Efficient (Service Experience)
– Caring (Service Experience)
– Generous (Negotiation and Contract)
– Continually Improving (Strategy and Innovation)
– Appreciates Incumbent Status (Strategy and Innovation)
– Reliable (Product Impact)
– Enables Productivity (Product Impact)
– Performance (Enhancing Product Impact)
– Unique Features (Product Impact)
– Security Protects (Product Impact)
And took the top position in 7 categories:
– Saves Time (Service Experience)
– Generous (Negotiation and Contract)
– Over Delivered (Negotiation and Contract)
– Continually Improving (Strategy and Innovation)
– Appreciates Incumbent Status (Strategy and Innovation)
– Performance Enhancing (Product Impact)
– Security Protects (Product Impact)
As if you needed any more reason to choose MavSocial!
Read the full release on Software Reviews.
If there’s something you love about MavSocial, or you think there’s something we could improve, write us a review on Software Reviews!
